In the last several years, Chick-fil-A has established its digital products as some of the premier customer experiences in the industry. The Chick-fil-A apps have soared to the top of their respective app stores several times throughout their history and have experienced exceptional growth of sales and usage along the way. As digital continues to be a larger and larger portion of overall Chick-fil-A transactions, we are constantly aiming to add capabilities to improve the customer experience while simultaneously maturing our tools and improving our security posture. The emergence of dedicated platform teams and an architecture built around core services has enabled our engineers to build targeted solutions for the audiences they are serving, while leading to an increasingly positive developer experience. This role presents an opportunity to be a part of the team that directly impacts the experiences of millions of customers every day.
The Sr. Lead Software Engineer in this position will lead the engineering effort for all things related to ordering and order fulfillment in our owned commerce platforms. With a vision to be radically convenient and remarkably human, the order and fulfillment experience is paramount to a positive customer interaction, so it is an area in which we are constantly innovating and aiming to improve. Solution discovery with specific outcomes in mind will be a critical aspect of this role. The expectation is for this engineer to partner with product managers, designers, and front-end engineers, representing technical feasibility and bringing innovative ideas for potential solutions.
In addition to solution discovery, the Sr. Lead Software Engineer will be the technical lead for the associated agile product team. They will be accountable for the system design and architecture of the tech stack within the domain. This includes the security, scalability, reliability, latency, and observability of all services owned by the team. They will also be responsible for support and incident response for those services, which means they will establish, maintain, and participate in an on-call rotation.
There is a base level expectation for all technical leads in our organization to set the standard for impeccable code quality and timely, constructive PR reviews within their respective team. However, we also expect this role to contribute to patterns and best practices that are to be used in the broader CTS and DTT engineering community, and work with their product owner to make sure the respective team stays in alignment. They need to be aware of how their services and infrastructure fit into the full tech stack of customer technology and navigate a fast-moving, constantly changing environment.
The ideal candidate must be extremely experienced with software development. The position requires a critical thinker, a problem solver, and a decisive leader. They must be able to respond urgently and operate smoothly in stressful situations. While not being responsible for HR management of the team, they are expected to mentor and guide other engineers with humility and patience. Candidates will be comfortable making daily technical decisions on their own and leading larger decisions that affect the experience of customers and the business of operators and team members in restaurants across the country.
This is an opportunity to work in a fun and fast-paced environment and solve problems with bright people across the business. It is uniquely positioned to contribute in a meaningful way to the growth and success of Chick-fil-A.
Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
Note - Working in a DevOps model, this opportunity includes both building and running solutions that could require off hours support. This support is shared amongst the team members to cover weekends and weeknights. The goal is to design for failure and, using cloud-native infrastructure patterns, automate responses to possible issues so they can be worked during normal hours.