DescriptionAs a Lead Software Engineer at JPMorgan Chase within the Infrastructure Platforms team, you are an integral part of an agile team that works to enhance, build, and deliver trusted market-leading technology products in a secure, stable, and scalable way. As a core technical contributor, you are responsible for conducting critical technology solutions across multiple technical areas within various business functions in support of the firm’s business objectives.
Job responsibilities
- Design, code, test, and deliver software leveraging firm-wide frameworks and best practices for the ServiceNow platform.
- Executes software solutions, design, development, and technical troubleshooting with ability to think beyond routine or conventional approaches to build solutions or break down technical problems.
- Creates secure and high-quality production code and maintains algorithms that run synchronously with appropriate systems.
- Produces architecture and design artifacts for complex applications while being accountable for ensuring design constraints are met by software code development.
- Follow and enhance the scrum practices for continuous team processes improvement.
- Collaborate with the Business Analysis team for producing estimates and agile delivery plans.
- Lead, manage and Mentor a team of senior and junior developers on their growth as professionals (technical and soft skills)
- Guide and inspire the team through technical issues and challenges.
Required qualifications, capabilities, and skills.
- Bachelor’s degree in engineering or graduation from a reputed organization with 9-11+ years of applied experience in software development, with 4 years in ServiceNow platform implementation preferred.
- Experience working on IT Service Management applications like Incident, Problem and Change Management
- Hands-on practical experience in system design, application development, testing, and operational stability
- Proficient in coding in one or more languages
- Demonstrates strong understanding of agile methodologies such as CI/CD, Application Resiliency, and Security
- Extensive knowledge of best practices developing in the ServiceNow platform including experience working on customizations, custom applications and integrations
- Hands on experience in ServiceNow platform implementing workflows, flows, business rules and scripts, including client scripts, fix scripts and schedule jobs.
- Excellent analytical, debugging and problem-solving skills
- Experience implementing inbound and outbound API integrations (REST)
- Knowledge of ServiceNow performance assessment and best practices for improving performance (preferred)
- Ability to work in large, collaborative teams to achieve organizational goals with strong communication skills.
- Demonstrated knowledge of software applications and technical processes within a technical discipline (e.g., cloud, artificial intelligence, machine learning, mobile, etc.)
Preferred qualifications, capabilities, and skills
- Exposure to other modules like HRSD, CSM, ITBM
- ITSM Implementation Specialist certification in ServiceNow
- Fluent in English