FC Global Services India LLP (First Citizens India), a part of First Citizens BancShares, Inc., a top 20 U.S. financial institution, is a global capability center (GCC) based in Bengaluru. Our India-based teams benefit from the company’s over 125-year legacy of strength and stability. First Citizens India is responsible for delivering value and managing risks for our lines of business. We are particularly proud of our strong, relationship-driven culture and our long-term approach, which are deeply ingrained in our talented workforce. This is evident across all key areas of our operations, including Technology, Enterprise Operations, Finance, Cybersecurity, Risk Management, and Credit Administration. We are seeking talented individuals to join us in our mission of providing solutions fit for our clients’ greatest ambitions.
Role: Lead Software Engineer - Business Systems-Workday HCM
Management Level - P3
Job Category - Manager
Work Shift - 2:00pm to 11:00 pm IST
This position delivers strategic insight into business systems through complex analysis, reporting, and operational activities. Serves as a technical expert on system usage and performance. Determines business requirements and implements appropriate specifications, monitoring for compliance and effectiveness. Assists in identifying and resolving process issues which may involve system testing or development. May oversee the work of less experienced analysts in the work group. Data Analysis - Sources, compiles, and interprets data. Analyzes data for accuracy and efficiencies, effectively communicates analysis output.
Identifying Requirements - Determines system requirements and communicates them using specifications, reports, project plans, or other forms of documentation. Identifies issues that affect system processes and assists in correcting. Ensures compliance through testing and analysis.
Reporting - Produces advanced reporting based on data analysis, user input, and system testing. Identifies patterns, problems, and areas of improvement. May develop process enhancements based on analysis results.
System Support - Provides expert technical support for systems by responding to escalated inquiries, ensuring processes run smoothly, and working to continuously improve the end-user experience. Implements recommended modifications and enhancements. Serves as an analytics resource to wider organization or business units, offering guidance on systems and data output.
Hands on experience on Workday Core HCM, Recruiting, Compensation, Reporting, Security.
Help resolve Workday functional related support issues for the customer efficiently and effectively.
Manage customer expectations regarding estimated response times for issue resolution.
Gather the required information necessary to best handle technical inquiries.
Resolving the issues through Service Now tool and email communication channels.
Meet SLAs like response and resolution times by provide quick response.
Extensively research and document customer technical issues.
Have good solution-oriented mindset and analytical skills.
Ownership in resolution, communicating with customers regularly regarding issue status.
Run monitoring reports for usage, performance, and/or availability.
Experience
Overall, around 5 to 7 years of experience in HR Functional mainly in HCM and Recruiting modules.
Minimum of 4 years of experience in Workday Functional area.
Experience in Workday Core HCM/Recruiting/Security modules and handling it independently.
Add on experience on in any of the following modules is preferred- Compensation, Reports.
Working on security related changes, critical report creations, HCM configuration changes.
Responsible for configuration, maintenance of the product
Primarily support tickets and working on enhancement projects based on the requirements.
Proactively monitor the queue in Service Now and work for resolution
Excellent written and verbal communication skills.
Experience in Agile, ITIL methodologies a plus.
Equal Employment Opportunity
FC Global Services India LLP (First Citizens India) is an Equal Employment Opportunity Employer. We are committed to fostering an inclusive and accessible environment and prohibit all forms of discrimination on the basis of gender, religion, caste, disability, sexual orientation, economic status or any other characteristics protected by the law. We strive to foster a safe and respectful environment in which all individuals are treated with respect and dignity. Our EEO policy ensures fairness throughout the employee life cycle.